• Business Owners, Operators and Partners
• Account Managers, Account Executives
• Entrepreneurs
• Indoor and outdoor sales executives
• Customer service representatives
• Solo professionals: brokers, engineers, lawyers, bank tellers, retail distributors
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• GET A PROFESSIONAL CERTIFICATE:  Register for Next Month
  • ASK for a Free Introductory WEBINAR
    

What you will learn

• Communicate efficently through Process Understanding
• Avoid communication barriers to succeed in business
  
• Understand the meaning/impact of communication process
  
• Identify personal obstacles to effective interpersonal communication
  
• Define some strategies for improving individual and group communication
  
• Establish and maintain rapport with others
  
• Understand and read another person’s non-verbal communication and identify masked signs of emotion
  
• Recognize non-verbal signs of deception, satisfaction
  
• Identify opponent next action or re-action after reading their body language

This course focuses on understanding people by observing physical behaviour traits. Body language comprises almost 80% of human communication. This training:

• Is of great importance in all business and social situations.
• Provides various techniques that have proven reliable for use in situations encountered in the business and social environment.